OUR DENTAL PRACTICE FAQ’s

Q: I have private health insurance, how much will I get back? 

There are many different health funds, which all pay different fees due to the type of cover you have, and also how well your health fund pays.

BUPA allows us a quotation function from our HICAPS terminal to give you the exact amount your health fund will cover for the recommended treatment.

For the health funds that don’t offer the ‘quotation’ function, we offer you an itemised treatment plan so you can contact your health fund directly, and find out how much will be covered.

Our HICAPS terminal also allow us to swipe your card on the spot at the time of appointment so you will only need to pay the gap fee. 


Q: Do you send appointment reminders & recalls? 

Riverwalk Dental dental practice routinely send SMS messages, or telephone patients to remind them about their appointments. With SMS we ask you to text back a Y (yes) or N (no).

At the end of your treatment the dentist will discuss with you if you need a 12 month or 6 month recall. We will post out a reminder card and you just call us when it’s convenient to make your appointment. This means you will attend as often as needed to keep your teeth and gums healthy.


Q: Can I get an emergency appointment?

If you need an emergency appointment please call the dental practice by 9am. Genuine emergency appointments will be handled within 24 hours. We set aside time for this purpose. 


Q: Should I arrive early for my first appointment?

Yes. Please arrive 10 minutes early to fill out your patient paperwork. 


Q: Why does the dentist take X-rays?

Many diseases of the teeth and surrounding tissues cannot be seen when the dentist examines the mouth. An X-ray will reveal:

Small areas of decay between the teeth and under existing fillings;

Infection of the bone;

Periodontal (gum) disease;

Abscesses or cysts.


Q: Do you do teeth whitening, and how long will it last? 

Yes we do teeth whitening. We can do in surgery application, it will take about 1 hour. Or we take impressions, and you will receive trays of your mouth and a take home kit.

The length of time you can expect it to last will vary. If you smoke, drink red wine or coffee, yellowing will occur more quickly than you expect. In surgery application can last a few years. 


Q: Why should I regularly visit the dentist? 

Many people only see a dentist when there is a problem. This is ‘crisis treatment’ versus preventative treatment. While it may feel like you are saving money, it often ends up costing more. This is because more dental problems do not have symptoms until they reach the advanced stages of the disease process. An example is tooth decay.

Tooth decay often does not hurt until it gets close to the nerve. It’s not uncommon to see a patient with a huge cavity who has never felt anything. The dentist can usually detect a cavity 3-4 years before it develops any symptoms. This early detection can help you prevent root canal treatment.